Refund
What is the refund method?
1.The refund will be sent to your ROMWE wallet or original payment account based on the refund method you chose.
2.If you did not select a refund method, we will operate according to your choice in the refund record.
Note: Orders paid by ROMWE GiftCard will return the GiftCard by default.
When will I receive my refund?
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank partner.
ROMWE GiftCrad 24hours
ROMWE Wallet 24hours
PayPal 1-5business days
Credit/Debit Card 1-15business days
How can I get a refund if my credit/debit card is no longer valid or has expired?
For security reason, the refund will only be processed to the original card from which the payment has been deducted.
If your original card has expired or is not valid anymore, you may contact the card issuer(your bank or card company) for assistance, for they will still be able to receive the money on your behalf.
How to check/find and use my wallet?
Please log in to your ROMWE account→My Assets to check whether your refund has been applied to your 'Wallet'. Please make sure to log in to the correct account then click here My Wallet .
Wallet balances can be used on your next purchase or be withdrawn to your original payment account.
What is ARN?
It's full name is Acquirer Reference Number, some debit/credit cards will generate the ARN when refund successfully, the ARN will be displayed in the Refund Details page and we will also send an email to inform you the ARN.
If you have not received your refund within the standard time frame, please use the refund Acquirer Reference Number to contact your bank for more status details.
Why is the received amount less than the refund amount?
1.The bank(s) charge commission fee.
2.The exchange rate has changed compared to that of the payment.
3.Refunds used to deduct installment fees.
4.The refund is for the actual price paid not the sale price.
If you receive less refund, you may contact your bank to check the above scenarios.
Note: The original shipping fee and handling fee are non-refundable.